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Shipping

 

1. Shipping Charges:

Purchases for above AUD 100 = FREE Shipping!
Purchases for AUD 100 and below = A flat shipping rate of AUD 15.00.
 
International purchases for above AUD 200  = FREE Shipping.
International purchases for AUD 200 and below = A flat shipping rate of AUD 20.10.

 

2. Delivery:

Please allow up to 7-14 working days from when your order is confirmed. 
 
Please ensure that someone is available to take delivery of your parcel as it will need to be signed for. Any re-attempts for delivery may be at your own expense.
 
If you are having a parcel delivered to a business address please ensure that the company name, department, floor/level and the name of the recipient are clearly entered in the shipping address.
 
We cannot accept any responsibility for delayed or lost shipments however please feel free to email our Online Customer Service team at organic@paulpenders.com.au with your contact details and we will do our best to assist.


3. Returns and Refunds:


If in the unlikely event you receive a faulty item or an item that you have not ordered please email organic@paulpenders.com.au within 7 days of receiving your package. Our team will be contacting you for further information and to issue a returns approval authorisation.

Any items for return must be received in the original condition they were sent; i.e. unopened boxes, labeling and contents to be intact and in a saleable condition.

Upon approval, you will be refunded in the same form as you have paid if our product is returned within 7 days.

 

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